Returns & Exchanges
WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 7 days from the date of delivery to claim for the return or exchange if :
- The item(s) is faulty, damaged, or defective at the time of delivery.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
- The product received does not match the size ordered.
HOW DO I APPLY FOR THE RETURN?
- You must notify us within 7 days of delivery by writing to support@radstore.pk or by calling at 0302-2994444. At Rad, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
- The replacement will be sent in case of a defected/faulty/damaged item. You will be required to email photographic evidence of the defective item at support@radstore.pk, within 7 days of purchase before any claims can be processed.
- Please note that you are responsible for the cost of returning the items to us.
WHEN WILL MY RETURN BE PROCESSED?
- We aim to process all returns with 5-7 working days of receipt.
- During busy sale events please allow up to 14 working days for your return to be processed.
WHAT IS YOUR SIZE EXCHANGE POLICY?
- In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to Rad by contacting us via email at support@radstore.pk within 7 days of the delivery date.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
DO YOU OFFER REFUND?
- Unfortunately, we don't offer any refunds however in the case where we won't be able to offer an exchange or any solution we may offer a refund in the form of store credit.
- In the case of refund shipping and handling charges will not be refunded.
- The minimum period for processing refund is 7-10 working days.
RETURNS: SALE & DISCOUNTED ORDERS
Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product was tampered with.
Note: For further queries about exchanges and returns, please contact us at 0302-2994444 or email us at support@radstore.pk