Returns & Exchanges

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if :

  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered.

HOW DO I APPLY FOR THE RETURN?

  • You must notify us within 7 days of delivery by writing to support@radstore.pk or by calling at 0302-2994444. At Rad, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
  • The replacement will be sent in case of a defected/faulty/damaged item. You will be required to email photographic evidence of the defective item at support@radstore.pk, within 7 days of purchase before any claims can be processed.
  • Please note that you are responsible for the cost of returning the items to us.

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns with 5-7 working days of receipt. 
  • During busy sale events please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

  • In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to Rad by contacting us via email at support@radstore.pk within 7 days of the delivery date. 
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

DO YOU OFFER REFUND? 

  • Unfortunately, we don't offer any refunds however in the case where we won't be able to offer an exchange or any solution we may offer a refund in the form of store credit.
  • In the case of refund shipping and handling charges will not be refunded. 
  • The minimum period for processing refund is 7-10 working days.

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

 

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product was tampered with.

Note: For further queries about exchanges and returns, please contact us at 0302-2994444 or email us at support@radstore.pk